A Facebook ChatBot is a smart chatbot that integrates seamlessly into the Facebook platform and helps for in-depth communication with the consumers as it may pertain to product returns, questions, FAQs, etc. Chatbots help automates a lot of customer support requests and functions as a conversational platform, much like Facebook Messenger itself. It can make use of the data provided by the users of Facebook and provide answers to questions, answer messages, suggest new products, etc. It can also be customized according to the customers and customize the responses to make it useful and user friendly.
The Facebook Messenger Bot is one of the most popular chatbots available on the market nowadays. It is very easy to set up and set up. It doesn't require any technical skills or knowledge. If one wants to have a more extensive chat with a customer then a separate chat interface can be set up with the help of which one can interact with the chatbot.
When a customer interacts with a chatbot, he has to type the keyword that is related to the product that he wants to purchase and the bot will give the desired information by way of a response, either through a question or a simple message. After the keyword has been typed, the chatbot will present the possible alternatives and the customer can click the appropriate option if he likes the one that has been displayed on the screen. It can also be used to perform calculations or to check for prices or for product ratings or reviews. These features are very useful when they come to shopping online because they give the customer a clear idea as to what to look for when buying the products.
Another great thing about the Facebook Messenger Bot is that it can be programmed in any language. It can speak different languages and can answer questions that come in different forms and formats. So instead of going through a long list of questions and trying to understand each question, a customer is able to get all the required information within seconds. This is very important for those who wish to buy online from stores abroad and want to receive their orders from various countries and from all over the globe. They also save time, as the chatbot only talks to the store and not to the customers, thus saving them precious time in both of the processes.
The Facebook Messenger Bot can also be customized according to the users' profiles. For instance, users can ask questions related to the product, queries, suggestions, and comments and also customize the responses.
There is also an option to test the functionality of the Messenger Chatbot before buying from the store. After all the features are set up, the customer can log in to the store with the password provided. and start using Facebook Chatbot to send messages to the chatbot.
The Facebook Messenger Bot is also very easy to set up since one does not need to download any software on the user's account. It has a user interface which includes a navigation pane to navigate and search the user's messages, and other options to access the features of the bot.
It is very compatible with different languages like English, Spanish, French, German, Italian, Chinese, and Japanese. A user can also request a translation to the messages and the bot can use this for translations or even for translating the messages, as it can make the conversations and responses in the language as per the preferred language.